Accessibility of this site
This website is run by Social Care Wales. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- navigate most of the website using just a keyboard
- listen to most of the website (including the most recent versions of JAWS, NVDA and VoiceOver)
- We’ve also made the website text as simple as possible to understand
- zoom in up to 300% without the text spilling off the screen
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this website
We know some parts of this website are not fully accessible:
- There is no inbuilt facility to change font size or change colour contrast
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
- titles of videos displayed using an iFrame are not accessible to screen reader software
What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille e-mail email@example.com or call 0300 30 33 444.
We’ll consider your request and get back to you in seven working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us by e-mailing firstname.lastname@example.org or call 0300 30 33 444.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text service for people who are D/deaf, hearing impaired or have a speech impediment. Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. Visit our Contact us page.
Technical information about this website’s accessibility
Social Care Wales is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed.
PDF documents on our website
Many of the PDFs on our website are non-accessible because:
- They do not have tags that screens readers know how to render the information.
- They do not have bookmarks to help screen readers navigate through the information
- They are missing a language definition to allow a screen reader to select the correct language when reading aloud.
- They do not have a title to allow screen readers to identify the document topic
Technical errors on several pages of the website
There are a number of technical errors on our website that make some parts of our content non-accessible. We have listed below the non-accessible parts and the following reasons.
- There is an inadequate colour contrast between text and background on some pages (Level A)
- There’s a redundant WAI-ARIA attribute on some pages (Level A)
- There are missing headers on one page of the site (Level A)
Non-compliance with the accessibility regulations
Some images and icons do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.
PDF documents on our website
Some PDF documents are non-accessible to screen readers. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships)
We plan to develop HTML templates for new documents so as we publish new content we’ll make sure our documents meet accessibility standards by September 2020.
Technical issues on our website
There are a number of technical errors on our website that make some parts of our content non-accessible. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
We plan to fix all technical issues listed by September 2020.
Some videos on our site are missing a title attribute or the 'title' attribute is empty which means so people using a screen reader cannot access the title of the information. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value).
We assessed the cost of fixing the issues with the use of iFrames on our site. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in 2021.
Content that’s not within the scope of the accessibility regulations
Some PDFs and other documents
Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
How we tested this website
This website was last tested on 27 July 2020. The test was carried out by Social Care Wales using accessibility testing tool called SiteImprove.
We used this approach because it allows us to assess the entire website to locate and fix issues that are common across a number of pages on the across all parts of the website.
We tested https://www.inductionframework.wales/
This statement was prepared on 27 July 2020.